One of the best ways to capture attention and build relationships on and offline is by telling stories.
Stories are memorable; they are what people talk about long after an experience has ended.
Following a hardcore snipe hunt, botched pizzeria robbery, two years in a bear suit, and several moments atop a 6-foot unicycle, Chad Illa-Petersen (The Story Catcher) discovered the compelling power of stories. Today, Chad finds and crafts your brand's stories evoking emotional responses resulting in higher customer trust, conversion, and retention.
Why Stories Matter:
Stories are the best kind of marketing content out there because they enthrall us.
Just think about: whether it’s the latest rom-com or your friend dishing about a date, we all love a good story.
Stories are meaningful and memorable because they elicit emotion and tap into our hearts. They are what connect us to each other and create a sense of belonging.
As brands, that’s what we’re here to do: connect to others and let them know that they belong.
“Finding little quirky and weird ways to create moments; it doesn’t always have to be something super crafted…By sharing experiences that you’ve had, you connect with people.” @_storycatcher (click to tweet)
By embracing the moments that happen and finding the story within them, brands can truly stand out and create memorable moments with their audience. (Kind of like how Ocean Spray has gone all-in on the now-famous creator, Nathan Apodaca.)
The best part about stories? >> They aren’t hard to find. They are everywhere.
How To Discover Stories:
When trying to catch your own story, it’s all about looking at the moments that are already happening right in front of you.
Pro tip >> Ask more “why” questions. Reach out to have a more detailed conversation with everyone who leaves a review about your brand. Ask the customer what happened that made them want to share the experience.
By asking “why”, you not only show that you care but get to the root of the more emotional side of things. This is memorable and serves as a connection point.
There is nothing more powerful than showing someone you care by taking the time to dip deep with them and find out their “why.”
Another idea for brands to discover stories >> make stories to celebrate your team!
This is something that we do for our team member’s birthdays and anniversaries as a way to let our audience get to know our amazing team beyond just their titles.
Each team member gets two videos custom-made for them each year; one for their birthday and one for their work anniversary. We piece together little video messages from other teammates and photos of them engaging in their hobbies and/or with their families.
These birthday and anniversary stories give a great look into our culture and make our team feel appreciated, supported, and loved. *Insert warm and cozy feeling*
The best stories are ones that shine a light on someone else and serve to make them feel special.
Getting Started As A Brand:
The best way to get started discovering stories as a brand is to ask more questions.
Ask customers why they do business with you and when they answer, follow up with another why question. Find the story behind the story.
You might not be as bold as Chad is to get completely decked out in a customized outfit for a special airport pickup for someone (now, THAT is a story!) but you can find stories right in your backyard!
It just comes down to being curious and engaging more with everyone around you.
By asking “why,” you have the opportunity to get to the heart of it; this is where you tap into someone’s emotions and create that memorable interaction.
Want to get started finding stories today? >> You have to see Chad’s talk about catching stories at Social Media Week Lima 2021!
What do you think makes for a compelling story? How do you discover stories worth sharing? We’d love to hear from you!